Proactive AI for telecom
Cut churn. Grow revenue on every account and store.
Cimba is proactive AI for telecom operations. It scores every account, line, and store continuously, surfacing churn risk weeks before the disconnect, where to grow revenue across accounts and your SMB base, and which stores are underperforming, each with the Next Best Action for the team that owns it.
Churn surfacing too late
It shows up at the bill or the disconnect, after the customer has already decided, and broadband-only accounts slip fastest.
SMB accounts left under-monetized
Upsell and right-plan signals sit unread in usage and billing data, so your fastest-growing segment stays flat.
Stores running on last month's numbers
Conversion, staffing, and device stock vary across thousands of stores, and a lagging store is a manual, after-the-fact scramble to diagnose.
Churn, revenue, and store performance all move faster than the reporting cycle.
Where telcos lose customers and revenue
Cimba scores every account, line, and store continuously, so churn risk, revenue opportunities, and lagging stores surface while there is still time to act, each with the Next Best Action for the team that owns it.
One governed, closed-loop system, not another tool
Cimba replaces a BI tool, an AI assistant, and a workflow platform with one system that works with the billing, CRM, and data systems you already run and deploys as SaaS or in your VPC. Not another dashboard, an outcome.
| Capability | Dashboards and BI | Copilots | Workflow tools | Cimba |
|---|---|---|---|---|
| Shows what happened | When asked | No | ||
| Says what to do next | No | When asked | No | |
| Executes the action | No | No | Fixed scripts | |
| Proactive, no prompt needed | No | No | Scheduled only | |
| Governed, with a full audit trail | Limited | No | Limited |
Telecom workflows Cimba runs
Governed workflows for the teams that own retention, revenue, stores, and billing.
Churn prediction and retention
Score account, line, and cohort health from usage, support, and billing signals, and surface at-risk customers weeks early with a save play routed to the owner.
What a Next Best Action looks like
Every signal comes with a recommended action, routed to the owner, not just an alert.
“Broadband cohort in [market]: usage down, churn risk in 30 days. Trigger the retention offer.”
“Store 4821 conversion 14% under district: device stockout plus understaffing. Prioritize the fix.”
“Account [name]: on a plan below its usage for three months. Recommend the right-size upgrade.”
Keeping an eye on your operations
Nothing needs your attention right now. No one had to ask.
Connected to
Enterprise-ready by design
Cimba fits the way large carriers already operate, from data to deployment.
Integrations
Connects to the billing, CRM, data warehouse, and support systems you already run, with no rip-and-replace.
Security and governance
SOC 2 Type II, role-based access, and an append-only audit trail on every run.
Deployment your way
Deploy as SaaS or inside your own VPC, across regions, brands, and business units.
Sample use case
Churn caught weeks early, revenue captured across accounts and stores
A national carrier ran billing, usage, store, and support data in separate systems, so churn, under-monetized accounts, and lagging stores all surfaced too late to act.
The challenge
Billing, usage, store, and support data lived in separate systems. Churn surfaced at the disconnect, broadband accounts slipped fastest, SMB accounts stayed under-monetized, and store performance surfaced weeks late in reports.
With Cimba, one continuously scored view
- At-risk accounts and cohorts surface weeks early with a save play
- Under-monetized accounts surface with a right-plan move attached
- Lagging stores flag with the reason and the next step, routed to the owner
Ready to cut churn and grow revenue on every account and store?
See the Next Best Action Cimba surfaces on your data, and the number it moves.
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Frequently asked questions
Cimba scores every account, line, and cohort continuously and surfaces at-risk customers weeks before the disconnect, with a save play attached and routed to the owner, rather than churn showing up at the bill.
It reads usage-versus-plan and add-on gaps across your SMB base and surfaces upsell and right-plan moves for the account owner, instead of leaving that signal unread in billing data.
It tracks conversion, staffing, and device stock per store, benchmarked to district, and flags underperformers with the reason and the next step, on current numbers.
Cimba deploys as SaaS or inside your own VPC and scales across regions, brands, and millions of subscribers, on a SOC 2 Type II platform with role-based access and a full audit trail.
Customer care and retention, SMB and business account owners, retail store operations, revenue assurance, and billing operations.