Terms of Service

The Services

Cimba provides an agentic analytics platform. You connect your own data sources, ask questions of that data, and Cimba produces analyses, reports and automations in response.

We may change, add to, or discontinue features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

Your account

You are responsible for the accuracy of your account details, for keeping your credentials confidential, and for activity that happens under your account. Tell us promptly at security@cimba.ai if you believe your account has been used without your authorization.

Your data and connected accounts

You keep all rights in the data you provide or connect ("Your Data"). You grant us only the permission needed to operate the Services for you: to host, process, transmit and display Your Data for that purpose, and for no other.

When you connect a third-party account such as Google Workspace, you authorize us to access it within the permissions you grant, and you confirm you are entitled to grant that access. You can withdraw it at any time from within the product or from the provider. Our handling of data from connected Google accounts is described in our Privacy Policy, and our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You are responsible for having the rights and permissions necessary for the data you connect, including any consent required from the people it describes.

Acceptable use

You agree not to:

• Use the Services in breach of any law, or in breach of anyone else's rights.
• Upload or connect data you are not entitled to use.
• Attempt to gain unauthorized access to the Services, to another customer's data, or to the systems or networks behind them.
• Probe, scan or test the vulnerability of the Services without our prior written permission.
• Interfere with or disrupt the integrity or performance of the Services.
• Reverse engineer, decompile or attempt to derive the source code of the Services, except to the extent the law expressly permits it.
• Resell or make the Services available to a third party other than your own users, unless we have agreed in writing.

Automated output

The Services use automated reasoning, including machine learning models, to produce analyses and recommendations. Output can be incomplete or wrong. You are responsible for reviewing it before relying on it, and you should not treat it as legal, financial, medical or other professional advice. Do not use the Services as the sole basis for a decision that materially affects a person's rights.

Our intellectual property

The Services, and all software, models, documentation and branding we provide, remain ours and our licensors'. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services while this agreement is in force. Nothing else is granted by implication.

If you send us feedback or suggestions, we may use them without obligation to you.

Fees

Access to the Services is arranged under a written agreement or order form. Fees, billing, renewal and cancellation are set out in that document, and it governs if it conflicts with these Terms.

Confidentiality

Each party may receive information the other treats as confidential. The receiving party will use it only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to people who need it and are bound by similar obligations. This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law.

Security

We maintain technical, organizational and physical safeguards designed to protect Your Data.

Term and termination

These Terms apply for as long as you use the Services. You may stop at any time. We may suspend or terminate access if you breach these Terms, if required by law, or if your use poses a security risk to the Services or to other customers.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice.

On termination your right to use the Services ends. Deletion of Your Data after termination follows the retention periods set out in our Privacy Policy.

Disclaimers

Except where the law does not allow it, the Services are provided "as is" and "as available". We do not warrant that the Services will be uninterrupted or error free, or that output will be accurate or fit for a particular purpose.

We do not publish an uptime or support-response commitment in these Terms. Where a service level has been agreed, it is stated in your written agreement.

Limitation of liability

Limitations of liability are set out in the written agreement under which you access the Services. Nothing in these Terms excludes liability that cannot be excluded by law.

Indemnity

Indemnities, including any intellectual property indemnity, are given only where a written agreement provides for them. These Terms do not create one.

Governing law and disputes

[CONFIRM: E1 — governing law and venue, and whether disputes go to arbitration with a class-action waiver or to the courts.]

Changes to these Terms

We may update these Terms. If a change is material we will update the effective date and post the revised Terms here, and where we hold your contact details we will tell you. Continuing to use the Services after a change takes effect means you accept it.

General

These Terms, together with any order form and our Privacy Policy, are the entire agreement between us on this subject. If any provision is held unenforceable, the rest stays in force. A delay in enforcing a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.

How to contact us

Questions about these Terms can be sent to security@cimba.ai.